Q: According to CMS, what are the only methods agents can use to make unsolicited direct contact with potential clients?
Conventional mail and other print media (e.g., advertisements, direct mail)
Email – provided all emails contain an opt-out function (text messaging, including messaging on social media platforms, falls under unsolicited contact and is not permitted)
NOTE: Unsolicited contact is contact that is not asked for or requested by the consumer. Whereas solicited contact means a consumer has given express consent to be contacted by a sales agent for the purpose of receiving information about Medicare insurance plans.