How to Complete Humana MAPD & PDP Certification & Recertification

Senior Health

July 6, 2023

Overview of Humana’s Certification or Recertification.

Important: The initial Certification and Recertification courses will certify agents to sell both MAPD and PDP products. Agents must successfully complete the entirety of the training requirements to be certified in all Humana Medicare Advantage and PDP products.

Looking for PDP-only guidance? Humana is no longer offering PDP-Only Certification and Recertification. The certification and recertification will certify you to sell all products.

The tables below provide the general flow of each training course – outlines may vary.

Initial Certification

Part 1: Introduction
Part 2: CMS Annual Medicare & FWA Training
Part 3: Sales and Marketing Compliance
Part 4: Humana Medicare Products*
Part 5: Enrollment Tools
Part 6: Sales and Marketing Guidance
Part 7: Wrap-up

Recertification

Part 1: Introduction
Part 2: CMS Annual Medicare & FWA Training
Part 3: Sales and Marketing Compliance
Part 4: Sales and Marketing Guidance*
Part 5: Wrap-up

How to Complete Certification and Recertification

Basic Medicare and FWA Training

Agents are required to complete the CMS Annual Medicare and Fraud, Waste & Abuse training. Humana offers agents a choice to take the AHIP, NABIP (formerly NAHU) or the Humana Medicare and Fraud, Waste & Abuse (FWA) version. Completion of one of these courses is a mandatory part of both certification and recertification. The options available to you will be presented at the time of enrollment of the course. Agents who enroll in their AHIP or NABIP training through one of Humana’s certification or recertification courses will receive a discount on their training cost.

The agents provided with AHIP or NABIP option must choose which one they would like to complete.

NOTE: Agents that have already completed the AHIP or NABIP training will have the option to transfer their scores once they reach the testing portion of the course.

Basic Medicare and FWA Training Testing Requirement

Humana requires that agents pass the CMS Annual Basic Medicare and FWA course test within the first six (6) test attempts. Any passing test score earned after the first six (6) attempts is not accepted and agents cannot certify with Humana to market Medicare Advantage plans for that selling season.
NOTE: AHIP grants three (3) test attempts per purchase. If you need additional attempts, you may purchase another enrollment at your own cost. NABIP grants six (6) test attempts per purchase.
Check out the entire "How To" Flyer
* Contains a link to First Look, Humana’s product information for the next plan year. First Look is released at the end of July. Do not be concerned if First Look is not available when you certify or recertify. You will be sent a link to First Look when it is available.

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